Mohegan Sun Connecticut executive Jeffrey Hamilton refers to “silent safety” as the new essential theme for casinos — making guests sense through what they see that the operator views their health as paramount.
“Guests want to feel safe when they come to your property, or they’re not going to come,” Hamilton says. “I think that’s what’s really become the differentiator for properties, is which property is safer, and it’s probably even more important than which property has more amenities or provides better service.”