Rivers Casino in Pittsburgh opened its temporary sportsbook in December 2018 with six self-serve betting kiosks, a feature that had been rarely seen in the large, glitzy Las Vegas casinos patrons might have visited. For customers, there was a sharp learning curve.
“At first, people didn’t even know where to put money in,” Andre Barnabei, the casino’s vice president of gaming, recalled last month, three days after Rivers debuted its larger, permanent sportsbook.